You can now save time by easily bulk archiving your customers and invoices directly from your merchant dashboard. With this new feature, simply select multiple customers or invoices using the checkboxes on the left and archive them in a single action. This feature makes it easier to keep your account current and get rid of irrelevant records.

Hi! We are excited to announce a new feature included in our product - shipment tracking and visibility! Anytime you include shipping details with your invoices, we will share that information with your customers and include real-time status updates when possible.

Have questions? Refer to this Help Article or reach out to one of our team members and we will be happy to assist you.

Hi! We recently replaced our "Banking" tab in your Settings page with a "Financial Accounts" tab. The new tab layout improves the organization of the various bank and financial accounts you use in conjunction with Resolve:

We have released new functionality to streamline the collecting of bank statements required by our Risk team. We recommend linking your bank accounts directly via Plaid; however, if you are unable to do so, . You will find this option in the "Financial accounts" tab.

In order to add your financial accounts manually and upload bank statements, check out our step-by-step instructions in this Help Center article.

Within the tab ( menu), you can now create an for your account. The report will be delivered to the email provided.

AR Aging Reports list all of your buyers who have outstanding balances - conveniently grouped by advanced balances and non-advanced balances. You'll be able to see how their balances are doing - with columns representing their aging status (current / not overdue, 1-15 days past due, 16-30 days past due.. etc., and a total balance outstanding).

When the Resolve team contacts one of your customers regarding an outstanding invoice, you now get an up-to-date view of any relevant activity directly in your dashboard.

These updates can include details about payment in transit or expected payment timelines, among other things.

Collections Notes will appear automatically in the section when viewing the details of a specific invoice. These notes will appear automatically when our team has any important information to make you aware of.

Give your customers added flexibility to . Avoid any friction with your customer relationships, and help them avoid late fees or impact on their business credit due to late payment by enabling the option to allow due date extensions.

For qualified invoices, an "Extend due date" option will appear in the following places:

Check out the help article to learn more.

Hi! We've recently updated our payment remittance details for all and payments. These changes affect all your customers that pay using Resolve.

Your customers will receive an email from Resolve informing them of the changes and with instructions on where to find the new remittance details.

Resolve will continue to support any check and bank transfer payments sent to our previous remittance details while the transition to the new details is in progress. Any payments your customers currently have in-flight will continue to be processed and applied by Resolve.

No action is required by you. If you want a copy of the new payment remittance details you can access them from your Resolve dashboard "Resources" page.

You should expect to see Resolve's transactions come from our new banking partner (JPM) effective this week. If your Bank requires more information to authenticate and authorize our new account, please reach out to us.

Hi! We are excited to announce our new page, where you can now access six different accounts receivable and cash flow reports. These charts compile data from invoices sent and accepted through Resolve to surface high level invoicing activity data and financial metrics to your team at a glance.

Click the tab to unlock insights right from your Resolve dashboard.

Hi! Your customers now have the ability to apply their own credit notes to open invoices via their Resolve customer portal. They can also see the amount of open credits they have from the customer portal. View detailed instructions here.

Hi! You can now submit an request to extend terms on advance pay invoices by using the "Request terms extension" option found in the kebab menu on the Invoices page, or the Actions drop-down menu on the Invoice details page: